Self-reported service performance data is optimistic by design. Lens shows you what's actually happening.
For group COOs, OEM field representatives, and Fixed Ops Directors: a structured, repeatable audit across every rooftop — ranked by absorption rate, declined-service capture, and MPI discipline — so the outliers can't hide in the average.
When you manage 20 rooftops, you have 20 service managers telling you they're doing fine.
The GM who is hiding a 54% absorption rate inside a busy-looking location is the one who needs the most help — and the last one to ask for it. At that scale, self-reporting is not information. It is noise. Lens gives the group COO, the OEM field representative, and the Fixed Ops Director a structured, repeatable way to see every location's actual performance — ranked by absorption rate, declined-service capture, and MPI discipline — without relying on what the GM chose to put in their monthly update.
The quality of a fixed-ops audit depends entirely on who shows up.
Without a structured platform, the methodology lives in one person's head. A senior consultant notices the declined-service pattern, the time-of-day MPI completion drop, the advisor who books revenue but captures nothing. A junior consultant misses it. Lens standardises the methodology so every engagement — at every rooftop, by every team member — is consistent, comparable, and evidence-based.
OEM Field Representatives
Compare absorption rate, declined capture, and MPI discipline across 20–80 rooftops. Rank by recovery opportunity. Visit the outliers first.
Dealer Group COOs
Replace self-reported GM scorecards with structured data. Every location audited on the same framework. Progress tracked quarter over quarter.
Internal Fixed Ops Directors
Run rolling internal audits across the portfolio without depending on external consultants for every engagement. Build the capability in-house.
One methodology. Every rooftop. Consistent evidence.
The problem with relying on individual consultant engagements at scale is that the quality of the audit depends on who shows up. Lens standardises the methodology — the same data ingestion, the same benchmark comparisons, the same finding categories, the same 30/60/90 structure — so every rooftop audit is comparable. The group can track improvement quarter over quarter, not just feel it.
The enterprise dashboard ranks all locations by absorption rate, declined capture, and MPI completion. The worst performers no longer hide in the average. The best performers become the benchmark for everyone else.
AI surfaces what takes a veteran consultant a career to notice
The patterns that indicate a service lane with structural leaks — the time-of-day inspection completion drop, the advisor who books revenue but captures no declined services, the call volume that spikes on Mondays and goes unanswered — are in every DMS. A veteran fixed-ops consultant notices them after 500 engagements. Lens surfaces them on the first visit, for every consultant, at every location.
AI does two things in Lens: it flags anomalies the data already contains (so the consultant spends time on analysis, not data processing), and it sizes each finding against the benchmark database so the comparison is automatic. The consultant interprets it in context. The dealer sees evidence, not opinion.
Built for the compliance requirements of OEM networks and enterprise groups
DMS data contains sensitive customer, financial, and operational information. Lens handles it accordingly: row-level data isolation so no rooftop's data is visible to another, role-based access so the OEM field rep sees portfolio comparisons while each location's team sees only their own data, and full audit logging of every finding edit and report export. Enterprise plans include SSO managed by your IT team.
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Start with one rooftop. Scale across the portfolio.
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