A service audit in four hours, not four weeks
The traditional fixed-ops engagement runs like this: two days on site, two more weeks building slides, one deck delivered — and three months later the findings are a memory. Lens restructures the workflow so the analysis happens during the visit and the report is ready the same day. The consultant's judgment stays central. The grunt work is handled.
Step 1 — Ingest the data
Pull an RO export from the DMS — CDK, Reynolds, Tekion, Dealertrack, or any system that exports CSV. Add the inspection completion log and call data if available. Lens ingests it in minutes. For dealerships on BayWise Scheduler, live data flows in without an export step.
At Tanaka Automotive in Osaka, the Fixed Ops Representative uploaded three months of RO data before the morning meeting. By the time the service manager arrived, the declined-service rate and MPI completion breakdown were already on screen.
Step 2 — Diagnose and size the findings
Lens surfaces patterns the data already contains: declined-service capture rates by advisor and category, MPI completion rates by shift and time of day, call-answer rates and callback follow-up discipline. Each pattern is sized in currency — not "this is an opportunity" but "$1.4 million per year at this volume."
At Ramos Auto Works in São Paulo, the consultant added three qualitative observations from the floor walk directly to the canvas. Lens connected them to the quantitative RO data and sized the combined impact. The conversation with the Dealer Principal that afternoon was about numbers, not impressions.
Step 3 — Deliver the plan
Lens sequences the findings into a 30/60/90 action plan — quick wins first, structural changes by 60 days, systemic improvements by 90. Each action has an owner and a measurable target. The branded PDF report carries the consultant's logo and narrative, with Lens handling the structure, evidence layout, and benchmark comparisons.
At a franchise service centre in Germany, the engagement was complete by 4pm on day one. The Fixed Ops Director presented the report to ownership the next morning. Three months later, the declined-service capture rate had moved from 8% to 22%.
