Workshop cash flow, answered

Until recently, no — workshops tracked who owed them money on spreadsheets, sticky notes, and memory, while their accounting software only recorded payments after they arrived. BayWise Payments is purpose-built for the automotive service business: it manages the gap between doing the work and getting paid for it. This category effectively didn't exist in auto before — most shops still run collections manually.

A collection queue is a single prioritised list of every payment a workshop is still waiting on — retail, fleet, insurance, and warranty — ranked by how overdue and how collectable each one is. Instead of discovering unpaid jobs at month-end, the cashier opens the queue each morning and works the most urgent items first. Workshops using it lift same-day collection rates from around 50% to 85%.

A workshop reduces DSO by making every receivable visible the moment a job is done and chasing it in priority order, instead of letting insurance claims and fleet invoices age quietly in a spreadsheet. BayWise surfaces what's owed, by whom, and for how long — then prioritises collection by aging and probability. Shops typically cut DSO from 45 days to around 22, freeing up working capital that was trapped in unpaid repairs.

Accounting software records money after it moves; BayWise Payments helps you collect it in the first place. QuickBooks and Tally tell you a receivable exists — they don't prioritise your day's collections, track an insurance claim through queries and resubmissions, or close out the cash drawer each evening. BayWise manages the live cash-conversion work on the floor, then hands clean figures to whatever accounting system you already use.

Body shops carry the heaviest receivables in the trade — a single repair can split across a customer excess, an insurer balance, and supplementary claims that take 60 to 120 days to settle. BayWise tracks each repair's full financial picture on one card: invoice total, excess collected, insurer owed, and parts and labour consumed. At Al Futtaim Auto in Dubai, a service advisor sees the whole position without calling finance.

A structured day close is an end-of-day routine that reconciles every payment taken in and paid out, flags any cash variance, and locks the day before anyone goes home. It matters because cash problems found at month-end are too late to trace — by then nobody remembers the missing $25. BayWise lets a workshop close the day in about four minutes, so the next morning leadership knows the exact cash position across every location.

AI ranks the collection queue by which receivables are most overdue and most likely to be recovered, so staff spend their time on the payments that actually move cash — not the easiest or the loudest. It also flags claims at risk of rejection and surfaces patterns, like a fleet customer who always pays after the second reminder. The result is faster cash conversion without adding back-office headcount.

Multi-location dealer groups and MSOs get one live view of cash and receivables across every site and brand, instead of waiting for a week-long month-end consolidation. Each location can keep its own DMS or ERP underneath — BayWise sits above them with one day-close workflow, one AR aging view, and one dashboard. A group CFO sees the real cash position before 9am.

Yes — that's the core of it. BayWise separates and tracks every receivable by customer type, so you can see at a glance that fleet owes you on 30-day terms, an insurer owes you on a 90-day claim, and a retail customer left without paying. Each has different timing and different follow-up, and the collection queue handles them accordingly instead of lumping them into one number.

No — it works with both. Your accountant still owns the books and your DMS still handles customer records and invoicing. BayWise Payments manages the live cash-conversion work in between: prioritising collections, tracking insurance AR, closing the day, and showing the real-time cash position. It feeds clean numbers to your accounting system rather than competing with it.